Frequently Asked Questions
Everything you need to know about our premium artisanal chocolates.
How do you prevent chocolate from melting during shipping?
We use insulated thermal packaging and reusable gel ice packs for all orders during warm weather months to ensure your chocolate arrives in perfect condition.
Are your chocolate products nut-free and allergen-friendly?
While we offer selections made without nuts, all our chocolates are produced in a facility that handles tree nuts, peanuts, dairy, and soy. Please check individual product labels for specific ingredient details.
What is the best way to store my chocolate?
To maintain freshness, store your chocolate in a cool, dry place between 60-70°F (15-21°C), away from direct sunlight and strong odors. Avoid refrigeration if possible, as it can cause sugar bloom.
Do you offer vegan or dairy-free options?
Yes, we have a dedicated collection of dark chocolates and plant-based milk chocolates that are 100% vegan-friendly.
How long will my chocolates stay fresh?
Our truffles and ganaches are best enjoyed within 3-4 weeks of delivery. Solid chocolate bars and barks have a shelf life of up to 6 months when stored correctly.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.