Returns & Exchanges
Due to the perishable nature of our artisanal chocolates, we are unable to accept physical returns, but we are committed to ensuring your complete satisfaction with every bite. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery for a full replacement or store credit.
Inspect Your Order
Upon arrival, please check your chocolate gift boxes for any signs of heat damage or shipping-related structural issues.
Document the Issue
Take clear photographs of the damaged treats and the original shipping packaging to help us process your claim quickly.
Contact Our Chocolatiers
Email our support team with your order number and the photos within 2 days of receiving your delivery.
Receive Your Resolution
Once validated, we will immediately ship a fresh replacement at no extra cost or issue a digital gift card for the full value.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing